Refund policy

Skin365 Return & Exchange Policy

Skin365 is dedicated to providing you with the best in skincare. If you are not completely satisfied with a product, please contact us within 10 days of delivery. We will review your concerns and help you get the most out of your purchase. If a product cannot meet your needs, we will arrange a return or exchange.

Return & Exchange Guidelines:

• Returns or exchanges must be initiated within 10 days of receiving your order.

• Customers may return up to three (3) individual items per 365-day period. Once a product is returned, the same product cannot be returned again. Additional returns beyond three items require 365 days from the date each individual return.

• Refunds will be issued to the original payment method, or a check mailed to the delivery address. Original shipping fees are non-refundable. Processing may take up to two weeks.

Condition & Shipping Requirements:

• Returned items must be in original packaging, unaltered, and contain more than 50% of the product.

• If shipping back, items must be postmarked or show tracking within 7 days of return request.

• Customers are responsible for return shipping costs unless the return is due to damage or error.

• Use a trackable shipping method; retain your shipping receipt as proof. Skin365 is not responsible for lost or damaged returns in transit.

Return Validation & Fees:

• All returns are subject to approval. Skin365 may refuse or limit returns.

• A $15 fee may apply for returns under the following conditions:

  • Order refused upon delivery

  • Packages returned “Return to Sender”

  • Items not securely packaged

  • Returns with postage due

• Use original packaging or a sturdy box. 

Exchanges:

• Exchanged items are not eligible for return or exchange.

• Multiple returns are subject to review and may be denied for repeat returns of the same product.

Non-Returnable Items:

• EltaMD products
  

• Gift Cards

• Products purchased in multiples to receive promotional discounts

Broken or Damaged Items:

• Inspect your order immediately.

• Contact us immediately for damaged or broken items; retain all packaging and take photos if possible.

Order Modifications:

• Orders are processed quickly; changes are not guaranteed.

• To request cancellation or item changes, contact (310) 316-3365.

Refused/Undeliverable Packages:

• Packages that are refused or undeliverable will incur a $15 fee, deducted from your refund.

• Verify your shipping address before ordering.

California Compliance:

• In accordance with California law, you are entitled to a full refund if the product is returned in accordance with this policy.

• Any fees applied (e.g., shipping or undeliverable package fees) are clearly disclosed.

Contact:

• Email or call (310) 316-3365 to initiate a return, exchange, or for questions.